Housekeeping Supervisor
Company: SpeakyHome Private Limited
Department: Operations
Reporting To: City/Operations Manager
Location: City-wise (Jaipur, Jodhpur, Udaipur, Bikaner, Ajmer, Kishangarh, Kota, Alwar, Bhilwara)
Employment Type: Full-Time
Experience: 1–3 Years Preferred
About the Role
The Housekeeping Supervisor is responsible for managing assigned housekeeping and service teams, ensuring quality service delivery, supervising field operations, conducting customer site visits and inspections, and preparing quotations based on service requirements.
This is a field + team management role involving daily team allocation, attendance, productivity, service quality, customer coordination, site supervision, inspections, and quotation preparation.
Key Responsibilities
1. Team Management
- Manage assigned housekeeping/service teams on a daily basis.
- Monitor team attendance, availability, and punctuality.
- Allocate daily jobs according to workload and team capacity.
- Communicate job locations, timings, and service requirements clearly.
- Monitor team productivity and job completion.
- Provide on-the-job training and guidance to new team members.
- Improve the performance of underperforming team members.
- Maintain team discipline, grooming, and professional behaviour.
- Report leave, absence, and replacement requirements to the Operations Manager.
2. Field Supervision
- Personally visit important, high-value, or complex service jobs when required.
- Supervise service teams at customer sites.
- Ensure all services are performed according to SpeakyHome SOPs.
- Ensure proper use of tools, machines, and cleaning chemicals.
- Verify before-and-after photos/videos.
- Conduct final quality checks after job completion.
- Maintain professional customer interaction at the site.
- Resolve operational issues quickly and escalate major issues when required.
3. Customer Visits & Site Inspection
- Conduct site visits for new customer requirements.
- Understand customer requirements and service expectations.
- Inspect the property/site and assess its condition.
- Evaluate area, size, condition, and cleaning requirements.
- Estimate manpower, equipment, chemicals, and working hours required.
- Identify additional services or special requirements.
- Capture required site photos/videos for inspection records.
- Explain the proposed service scope and process to the customer.
4. Quotation & Estimation
- Prepare quotations based on site inspection and service requirements.
- Select the appropriate service/category.
- Calculate pricing based on area, quantity, condition, and scope of work.
- Include additional services where required.
- Explain the quotation and scope of work to the customer.
- Follow company pricing and negotiation guidelines.
- Do not offer unauthorized discounts or make pricing commitments outside company policy.
- Update quotations accurately in the CRM/App.
- Maintain quotation status and follow-up information.
Required Skills
- Team Management & Leadership
- Housekeeping & Service Operations
- Field Supervision
- Customer Handling
- Site Inspection
- Estimation & Quotation Preparation
- Quality Control
- Problem Solving
- Communication Skills
- Team Coordination
- Time Management
- CRM/App Management
- Basic Excel/Google Sheets Knowledge
Preferred Experience
Candidates with experience in the following roles/industries are preferred:
- Housekeeping Supervisor
- Facility Supervisor
- Cleaning Supervisor
- Hotel Housekeeping Supervisor
- Facility Management
- Home Services Operations
- Field Operations
- Customer Service Operations
Experience: 1–3 years preferred.
Key Performance Areas
Team Productivity | Service Quality | Customer Satisfaction | On-Time Completion | Site Inspection | Quotation Accuracy | Quotation Conversion | SOP Compliance
